With a clear understanding of the issues, the J-Tech Digital team got to work on a comprehensive fix:
If you specifically want to remap buttons or change DPI settings and the mouse has no official software, you can use universal third-party tools like:
If the software is installed but not working, or if you cannot find it, follow these steps: Reinstall via Device Manager Device Manager devmgmt.msc in the Windows Run box ( Navigate to Mice and other pointing devices , right-click your Jertech mouse, and select Uninstall device
: In Device Manager, find your USB Root Hub , right-click Properties, and uncheck "Allow the computer to turn off this device to save power" to prevent the mouse from disconnecting during use. Gaming Optimization (Manual Setup)
: Plug the receiver directly into a PC port rather than a USB hub to avoid power or data lag.