| Feature | ISO 9001:2015 | ISO 10009:2024 | | :--- | :--- | :--- | | | Requirements Standard (Certifiable) | Guidelines Standard (Not certifiable) | | Purpose | Sets minimum requirements for a QMS | Explains how to monitor customer satisfaction | | Mandatory use | Yes (if seeking certification) | No (voluntary best practice) | | Clause reference | Clause 9.1.2 (Customer satisfaction) | Entire document expands this clause | | Auditability | Auditable by third-party registrars | Not auditable—used internally |
: Ensuring the process is easy to find and use. Fairness : Impartiality in the treatment of all parties. iso 10009 pdf
: It provides guidelines for selecting dispute-resolution providers who are impartial, ensuring that the process is fair to both the customer and the organization. Continuous Improvement | Feature | ISO 9001:2015 | ISO 10009:2024
: Outlines the application of the standard to all types of organizations, regardless of size or sector, specifically for external dispute resolution. Continuous Improvement : Outlines the application of the