Ensure you are not confusing "Professional" with "Premium." A product key for Visio Professional 2010 will not activate the Premium edition features. Telephone Activation Not Working
Elias was a systems architect for a legacy firm that still ran on the bones of the past. His current task was a digital archaeology mission. He had to revive a complex infrastructure diagram—a massive, sprawling map of a global network—locked inside a corrupted Visio file from 2010. The only way to open it without losing the metadata was through the original software environment: Microsoft Visio Premium 2010.